ServiceNow Service Portal Training Outline

ServiceNow Service Portal Training Outline

1. Introduction to Service Portal

  • What is Service Portal?
  • Key features and benefits
  • Service Portal vs Classic UI
  • Understanding the architecture

2. Portal Configuration Basics

  • Overview of Portals, Pages, and Widgets
  • Branding and theming
  • Portal settings and navigation menus
  • Managing multiple portals

3. Pages and Layouts

  • Creating and modifying Portal Pages
  • Containers, Rows, and Columns
  • Page Templates and layout options
  • Cloning OOB pages for customization

4. Widget Development

  • What is a widget?
  • Using the Widget Editor
  • Server Script vs Client Controller vs HTML Template
  • Input, Options, and Data Binding
  • Widget Instances and reusable components

5. AngularJS in Service Portal

  • Basics of AngularJS in ServiceNow
  • Working with directives and controllers
  • Two-way data binding
  • Using APIs in AngularJS widgets

6. Service Catalog Integration

  • Displaying catalog items in Service Portal
  • Using variable editor widget
  • Customizing catalog item views
  • Cart and checkout experience

7. Knowledge Base Integration

  • Configuring knowledge portals
  • Customizing article layout and search
  • Search sources and filtering
  • Embedding KB articles in other widgets

8. User Experience (UX) Customization

  • Custom themes and styles
  • CSS/SCSS usage in widgets
  • Custom icons and branding
  • Responsive design practices

9. Security and Access Control

  • Controlling access to pages and widgets
  • Client vs Server-side security
  • Role-based visibility
  • Best practices for securing sensitive data

10. Debugging and Performance

  • Using the Portal Debugger
  • Client-side and Server-side logs
  • Improving widget load performance
  • Common troubleshooting tips

11. Advanced Topics

  • Building interactive forms
  • Using GlideAjax in widgets
  • Integrating external APIs
  • Custom widget communication (emit/on)

Bonus: Project and Certification Prep

  • Service Portal Specialist learning path
  • Best practices for project structure
  • Real-world use case examples
  • Preparing for interviews and certification
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