ServiceNow Integrations Training Outline
1. Introduction to Integrations
- What are integrations in ServiceNow?
- Types of integrations (Inbound vs Outbound)
- Integration architecture and patterns
- Security considerations and best practices
2. REST API Integration
- Understanding REST APIs
- Creating Outbound REST Messages
- Using REST API Explorer
- Parsing and handling REST responses
- Scripted REST APIs (inbound)
- Authentication methods (OAuth, Basic Auth)
3. SOAP API Integration
- Basics of SOAP Web Services
- Creating SOAP Message records
- WSDL consumption and structure
- Scripted SOAP Services (inbound)
- SOAP vs REST: When to use which
4. IntegrationHub & Spokes
- What is IntegrationHub?
- Using Out-of-the-box spokes
- Creating custom spokes
- Flow Designer + IntegrationHub
- Connection & Credential Aliases
5. MID Server Integration
- Introduction to MID Server
- Installing and configuring MID Server
- Using MID for integrations with on-premise systems
- MID Server logs and troubleshooting
6. Import Sets for External Data
- Data sources and Import Sets
- Scheduled imports from external sources
- Transform maps with scripts
- Data integrity and error handling
7. Event-Driven Integration
- Using Events to trigger integrations
- Outbound Webhooks and HTTP calls
- Using Business Rules and Script Actions
- Queue Management and Retry Policies
8. Authentication & Security
- OAuth 2.0 setup and use cases
- Basic Auth, API keys, and Mutual TLS
- Managing Credentials securely
- IP restrictions and firewall considerations
9. Monitoring & Troubleshooting
- Integration Logs
- System Logs and ECC Queue
- Debugging REST/SOAP Messages
- Using Workflow and Flow logs
- Using Script debugger for integration scripts
10. Common Integration Use Cases
- Integrating with Active Directory / LDAP
- Email and SMS integrations
- Integrating with Jira, Azure DevOps, or GitHub
- Integration with external CMDBs
- ServiceNow to ServiceNow integration
Bonus: Certification & Project Guidance
- Tips for IntegrationHub Specialist certification
- Hands-on project ideas
- Designing real-world integration flows
- Using Postman for API testing